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4a4 Saxophone Quartet Help page

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Q-1 : I cannot see the shopping cart
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When you click on any "Add to cart" add_cart button, a new window opens automatically. In most of recent Internet navigators (IE, Firefox...) this new window is opened in a new tab. It could happen that the safety policies of your PC or Interner Explorer stop all the popup windows. In that case, you cannot see your paypal cart.

Check if your browser allows the popup windows from the 4a4quartet.com website.
Check if your Internet Security program (Norton, MacAffee, Kapersky....) does not cause the popup to be stop.

Q-2 : The PDF file contains some unreadable letters instead of normal musical notes.
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The musical font used by Sibelius has been badly implemented when generating the pdf file. Sometimes computers (Mac for example) do not recognize the musical font.

Contact us to get a correct file.

Q-3 : For some reason I can no longer view the scores. I downloaded the latest version of Scorch but it is still the same problem
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The version of the Scorch player it is now 5.2

We can suggest you to uninstall ALL previous version of the scorch plug in (you may have 2 or 3 different).

If you are using a Windows PC, go to your "control panel" and uninstall every thing from Sibelius Scorch. Then go back to one of our score and let Internet Explorer install the new plugin with the ActiveX Control enable.

If you are using Firefox, contact us. We will explain you how to install the plugin manually in the right folder.

Q-4 : How do I download the purchased files or otherwise obtain the sheet music after I purchase?
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This is automatic: after the paypal checkout payment, an email is sent to your valid email address (the one used during paypal registration).
The message looks like the following:

Philippe,
Thank you for your purchase.
To download your scores, click on the links below. The files will be available during one week.

You can also download your scores at your 4a4 personal web page: 4a4 Download Page



Ref. 176s : Blue Rondo A La Turk ( Soprano part )
Ref. 176a1 : Blue Rondo A La Turk ( Alto 1 part )
Ref. 176a2 : Blue Rondo A La Turk ( Alto 2 part )
Ref. 176t : Blue Rondo A La Turk ( Tenor part )
Ref. 176b : Blue Rondo A La Turk ( Baritone part )
Ref. 176 : Blue Rondo A La Turk (Conductor free bonus)



Take a look at the "Spam" email folder (outlook, outlook express, thunderbird, gmail, hotmail webmail or whatever).

Contact us if you still have problems.

Q-5 : I Would Like to order scores but as I never bought on Internet before, I would like to know if Paypal is a secured system and if there is really no risks to use it.
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Bying and downloading scores is really sure and simple (see the message from Louise Malone on the guest book). You do not enter your cart number on our website because all the transaction is made thanks to Paypal. Paypal has been developped by eBay and most of websites are using it. With Paypal, you can either use your credit card or pay with your email address if you have created a Paypal account. The process is well describe here:

https://www.paypal.com

During the transaction process, you can check if there is a little yellow key ( in your Internet browser. The begining of the address starts with : https:// (with an "s" at the end of "http")





When the checkout is complete, an automatic email is sent to the valid address you gave to Paypal. This automatic email contains links to download your scores. With Acrobat reader you can read, print and save your scores (pdf format)

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