Q-1 : How to order and receive my scores?

Be careful, a frequent error comes from the email address you use with your Paypal account. Sometime this email address is different from the one you use every day (ex: personal address vs. professional address). Don't forget to check the right email box. All scores are sent to the email address you've used with Paypal. Don't forget to take a look at your "SPAM" folder. The email is sent few minutes after the checkout. If after one hour, you have not received any email, just tell us.

An invoice (to the owner of the Paypal account) is provided with every order. You can use it for example to be refunded by your music school.

Q-3 : The PDF file contains some unreadable letters instead of normal musical notes.

The musical font used by Sibelius has been badly implemented when generating the pdf file. Sometimes computers (Mac for example) do not recognize the musical font.



Contact us to get a correct file.

Q-4 : For some reason I can no longer view the scores. I downloaded the latest version of Scorch but it is still the same problem

One of the reason can be your Operating system:

If you have a 64-bit capable computer, then your web browser will run as a 64-bit process by default. Scorch is a 32-bit browser plug-in, and so cannot run inside a 64-bit browser.

Scorch is only compatible with versions of Safari earlier than version 5.1 (released July 2011); if you have Safari 5.1, please try using Firefox in 32 bit mode instead.

On Mac OS X :
1) Quit your Firefox completely (cmd+Q)
2) Go to your Applications folder.
3) Right click (or Ctrl + Click) on the Firefox icon, and click Get Info...
4) Tick the box that reads Run in 32 bit mode
5) Close the get info dialog, and start Firefox again.

You are now running Firefox in 32 bit mode.

On Windows 64bit (XP, Vista, 7): use the 32 bit version of IE or Firefox

Ther is now a new feature on the 4a4 website for viewing AND hearing scores in HTML5 format (you need a web browser up to date).

Click on the "Use Html5 version" link above the scoch zone.

Q-5 : I Would Like to order scores but as I never bought on Internet before, I would like to know if Paypal is a secured system and if there is really no risks to use it.

Bying and downloading scores is really sure and simple (see the message from Louise Malone on the guest book). You do not enter your cart number on our website because all the transaction is made thanks to Paypal. Paypal has been developped by eBay and most of websites are using it. With Paypal, you can either use your credit card or pay with your email address if you have created a Paypal account. The process is well describe here:

https://www.paypal.com

During the transaction process, you can check if there is a little yellow key ( in your Internet browser. The begining of the address starts with : https:// (with an "s" at the end of "http")

When the checkout is complete, an automatic email is sent to the valid address you gave to Paypal. This automatic email contains links to download your scores. With Acrobat reader you can read, print and save your scores (pdf format)